A business application such as an ERP helps you run your business transactions, plan and monitor your performance. But it can get quite complex to manage. The need for keeping up with the market dynamics requires frequent change requests to be delivered. Having a ‘right’ set of core team members with required knowledge level available 24X7 and motivated in a support role is a challenge. As is employee attrition which requires frequent training efforts and need to manage disruptions. Maintaining a system on your own can indeed be a pain.
We provide application maintenance services to take the pain out of the equation.
OPERATIONAL MODELS :
Onsite Support (Consultants deployed in your office)
Offshore Support (Consultants supporting you from our office)
Shared Offshore Support (Shared consultants supporting you from our office)
Hybrid Support (Mix of any or all of the above)
App-based Support (Basic support delivered via a mobile app)
All support models are delivered through a tiered expertise model with basic end user issues getting resolved by Level 1 consultants going up-to complex issues and change requests being resolved by Mentor level consultants with 20+ years of hands-on expertise in applications and the right qualifications to get into C-level conversations.
Our problem - solution database keeps growing thereby shrinking the resolution time and keeping your business processes running without disruption.